Request a review
Open a billing ticket from your account and identify the affected order. Describe the issue without sharing card numbers, bank credentials, OTPs or UPI PINs.
Payment help, without the runaround.
Duplicate or failed activation
Support will verify the payment with Razorpay. A checkout success screen alone does not establish activation; the server must verify the payment.
Eligibility and request window
Request a refund within 7 days of your first paid purchase. Refunds may be approved for a genuine technical issue that support cannot resolve, a duplicate or incorrect payment, or where required by applicable law. Approval is subject to review.
Excluded requests
Refunds are not promised for misuse, policy violations or requests outside the 7-day window, except where required by applicable law.
Refund processing
Approved refunds are processed through Razorpay to the original payment method. Processing timelines depend on the payment provider and bank; no fixed settlement time is promised here.
Manual renewals
The ₹99 Founder Offer and annual access initially use manual renewal. CleanWeb does not automatically charge a recurring subscription.
Operator and contact
MK Digital Systems, Telangana, India. Address: [REGISTERED BUSINESS ADDRESS — TO BE ADDED BEFORE PUBLIC LAUNCH]. Planned support email: support@cleanweb.in (placeholder; not configured or verified). Submit requests through your signed-in support dashboard.
Access after a refund
A verified refund notification revokes Pro for review. Support reviews partial refunds and accounts with multiple purchases before adjusting remaining access.
Consumer rights
Applicable mandatory consumer rights continue to apply. This is a staging policy draft and is not ready for public sale.